orders & shipping

We want your Random order to reach you safely and with as little unnecessary packaging as possible.

Shipping

We ship from the Netherlands.

Available shipping methods, costs and estimated delivery times are shown at checkout and may vary depending on your destination and order.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Processing

We aim to prepare and dispatch orders as soon as possible.

Estimated dispatch times may vary between products and will be mentioned on the relevant product page where applicable.

If your order contains multiple items, they may occasionally be shipped separately.

Pre-orders

Some Random products are available to order before they are published or produced.

An estimated shipping date will always be shown on the product page. As production schedules can change, pre-order dates are estimates.

If there is a significant delay, we will let you know.

International orders

For orders shipped outside the European Union, local customs duties, taxes or import charges may apply.

These charges are determined by your local authorities and, unless stated otherwise, are the responsibility of the recipient.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please contact us at hi@notthatrandom.com.

We remain responsible for your order until it has been delivered to you, except where you have independently arranged a carrier that we did not offer.

Damaged orders

If your order arrives damaged or something is missing, please contact us at hi@notthatrandom.com with your order number and photographs of the package and product where possible.

We will work with you to find an appropriate solution.

Returns

For information about returns, refunds and your right of withdrawal, please see our Terms & Conditions.

Questions?

For questions about an order or delivery, contact us at:

hi@notthatrandom.com