privacy policy
At Random, we respect your privacy and aim to handle your personal information carefully and transparently.
This Privacy Policy explains how we collect and use personal information when you visit notthatrandom.com, place an order, subscribe to our newsletter, attend one of our events or contact us.
1. Information we collect
Depending on how you interact with Random, we may collect:
your name and contact details;
billing and shipping information;
information about your orders and payments;
emails and other communications with us;
newsletter preferences;
information about how you use our website;
cookie and device information where applicable.
We only collect information that is relevant to the purpose for which it is needed.
2. How we use your information
We may use your personal information to:
process, fulfil and deliver your orders;
manage payments, returns and customer service;
communicate with you about purchases, projects or events;
send our newsletter when you have subscribed;
organise events and registrations;
improve our website, products and services;
maintain our administration and comply with legal obligations;
protect our website and prevent misuse or fraud.
3. Legal basis
We process personal information only when we have a valid legal basis to do so.
Depending on the situation, this may be because the information is necessary to fulfil an agreement with you, because we have a legal obligation, because you have given us permission, or because we have a legitimate business interest that does not override your privacy rights.
You can withdraw your consent at any time where processing is based on consent.
4. Newsletter & marketing
If you subscribe to our newsletter, we use your details to send you news about Random, our publications, products, projects and events.
You can unsubscribe at any time through the link included in our emails.
We do not sell your personal information to advertisers or other third parties.
5. Payments & orders
Payments made through our website may be processed by third-party payment providers.
We receive the information necessary to process and administer your order but do not normally receive or store complete payment card details ourselves.
6. Sharing your information
We may share personal information with trusted service providers when necessary to operate Random.
These may include providers responsible for:
our website and online store;
payment processing;
order fulfilment and delivery;
email and newsletter services;
analytics and website functionality;
accounting, administration and professional services.
These parties may only process information for the purposes for which it is provided and in accordance with applicable privacy law.
We may also disclose information when required by law.
7. International transfers
Some of the services we use may process information outside the European Economic Area.
Where this happens, we take appropriate steps to ensure that personal information remains protected in accordance with applicable data protection law.
8. How long we keep your information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, or for as long as we are legally required to retain it.
For example, certain information relating to purchases and our financial administration must be retained to meet legal and tax obligations.
Newsletter information is generally kept until you unsubscribe.
9. Cookies
Our website may use cookies and similar technologies to make the website function, understand how it is used and, where applicable, improve your experience.
Where your consent is legally required, optional cookies will only be used after you have given permission.
You can change or withdraw your cookie preferences where available through our website.
10. Your rights
Under applicable data protection law, you may have the right to:
access the personal information we hold about you;
correct inaccurate information;
request deletion of your information;
restrict certain processing;
object to certain uses of your information;
receive or transfer certain personal information;
withdraw consent where processing is based on consent.
These rights may be subject to exceptions under applicable law.
To exercise your privacy rights, contact us at hi@notthatrandom.com.
11. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access and disclosure.
12. Automated decisions
We do not use your personal information to make decisions based solely on automated processing that have legal or similarly significant effects on you.
13. Changes to this policy
We may update this Privacy Policy when our website, services or legal obligations change.
The most recent version will always be available on this page.
14. Contact
For questions about privacy or the way we handle your personal information, contact:
You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.